Mark to the rescue

Responsiveness, Honesty, Respect represent our core values, our business mantra.

These three words took shape for us when in September 2022, shortly after the MBO, we had our first conference as the newly branded SLX Group. Everyone took part in team-building exercises which included a quiz and a coach-led brainstorming session. The latter was aimed at identifying the three core values that guide our business and our daily actions at work. 

The triad of words that emerged from a lengthy discussion showed that we strive to be Responsive, Honest, and Respectful. 

Honesty and respect are straightforward and easier to convey at all levels of our business. 

What about responsiveness? How do we live by it?

Daily, we aim to respond promptly to an email by sending a brief message of acknowledgement, a handshake, to confirm receipt and to inform the sender of the timeframe for our full reply.

Weekly, responsiveness might mean being open to shift our priorities around in order to accommodate an urgent task. 

Often, showing responsiveness requires a greater effort.  As happened today, when the will and capability to support a customer in a small window of opportunity, fulfilling their request, required quick thinking and smooth execution. 

When our customer placed an order this morning for condition monitoring equipment that was urgently needed on their ship sat alongside in Avonmouth, Bristol, and sailing only four hours later, Mark Purcell promptly responded without hesitation. In an exceptionally quick turnaround, Mark processed the order, picked up the two pieces of condition monitoring equipment, and made a four-hour round trip to Bristol to deliver the goods straight to the ship.

Ship equipped, happy customer, and Mark safely back. Winning!